Industry Playbook

Software & SaaS. Ship faster, scale globally, and outsource nothing important.

Relic partners with hyper-growth ISVs and enterprise software vendors to build the platforms behind their products, infra, security, data, AI, so their engineers can stay focused on the product.

Success Metrics
Deploy frequency
-46%
Infra unit cost
90d
SOC2 Type I
40+
SaaS scaled
Challenges

What keeps leaders up at night.

Scaling infra with the customer base
SOC2/ISO on a startup timeline
Multi-region data residency
Cost of GPU-backed features
Platform engineering maturity
Solutions

How Relic engineers the answer.

Platform engineering

Internal developer platforms that scale from 20 to 2,000 engineers.

Multi-tenant architecture

Isolation, noisy-neighbor protection, per-tenant cost.

AI features that pay back

Grounded copilots with unit economics you can defend.

SecOps for SaaS

Compliance-as-code, supply-chain security, customer trust portals.

Technology stack

Modern building blocks.

KubernetesPostgresClickHouseKafkaTemporalOpenAILaunchDarklyDatadog
Digital transformation journey

From assessment to scale.

1
Assess

Digital maturity, compliance posture and value-stream mapping.

2
Envision

Signature experiences and platform blueprints tied to business KPIs.

3
Build

Modern platforms with governance, security and observability by default.

4
Scale

Adoption programs, FinOps and continuous product evolution.

Enterprise solutions

What we typically deliver.

AI copilots for domain experts
Modern data platform + governed self-service BI
Zero-trust identity and access modernization
Cloud-native core platforms with regulatory guardrails
24×7 managed services and SRE
Future trends

What's next in Software.

GenAI features as table-stakes
Usage-based pricing
Enterprise-grade multi-region
Autonomous agents inside SaaS
Governed customer data sharing
Customer stories

Outcomes we've delivered.

10× tenants, same infra cost
Series C SaaS

Re-architected multi-tenancy and rebuilt data layer on ClickHouse.

AI copilot at 82% adoption
DevTools ISV

Grounded RAG copilot embedded across the product.

FAQ

Software & SaaS questions.

Can Relic help us reach SOC 2 without slowing product?+

Yes. We implement compliance-as-code, evidence automation and a trust portal so Type I can land in ~90 days while engineering keeps shipping.

How do you design multi-tenant isolation that scales?+

We choose the right isolation model (pool, silo or hybrid), enforce noisy-neighbor limits, and meter per-tenant cost so unit economics stay clear as you grow.

Will you build our internal developer platform?+

That is a core Relic practice, golden paths, self-service environments, progressive delivery and paved roads from 20 to 2,000 engineers.

How should we think about GenAI features that actually pay back?+

We start with usage and margin models, grounded RAG, evaluation harnesses and kill-switches, then ship features only when quality and cost clear a bar you can defend to the board.

Do you support multi-region and data residency for enterprise buyers?+

Yes. We design active-active or active-passive topologies, residency controls and customer-managed keys for regulated enterprise deals.

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