Administrative Services. Digitize back-office operations from paperwork to platform.
Relic partners with administrative service providers, government agencies, BPOs and shared-service centers, to digitize workflows, deploy AI copilots and modernize legacy platforms.
What keeps leaders up at night.
How Relic engineers the answer.
Case management modernization
Cloud-native platforms with configurable workflows.
Document AI
Ingest, classify and extract from any document at scale.
Agent copilots
Knowledge grounded in your policies, updated in real time.
Process automation
RPA + AI for the long tail of back-office work.
Modern building blocks.
From assessment to scale.
Digital maturity, compliance posture and value-stream mapping.
Signature experiences and platform blueprints tied to business KPIs.
Modern platforms with governance, security and observability by default.
Adoption programs, FinOps and continuous product evolution.
What we typically deliver.
What's next in Administrative.
Outcomes we've delivered.
New platform + document AI cut case cycle in half.
Deployed agent copilots across contact centers in 6 languages.
Administrative Services questions.
Can Relic digitize paper-heavy case work without disrupting SLAs?+
We pilot document AI and workflow on a slice of volume, dual-run against legacy, then expand, so SLAs stay met while paper declines.
Do you modernize legacy case management or replace it?+
Either. Many clients start with a configurable cloud case platform and integrations; others wrap legacy with APIs and agent copilots first.
How do agent copilots stay accurate across jurisdictions?+
Knowledge is partitioned by policy and region, with citations, confidence thresholds and supervisor override for regulated decisions.
Can you support multilingual BPO and shared-service centers?+
Yes, multilingual models, localized knowledge bases and follow-the-sun delivery pods.
What compliance frameworks do you typically design for?+
Public-sector records rules, SOC-aligned BPO controls, privacy regimes and audit logging appropriate to each jurisdiction.