Industry Playbook

Insurance. Underwrite smarter, service faster, claims that don't hurt.

Relic works across P&C, life and specialty carriers to modernize underwriting, digitize distribution and put AI directly in the hands of underwriters, adjusters and agents.

Success Metrics
38%
STP lift
22%
Loss ratio improvement
-51%
Cycle time
Agent NPS
Challenges

What keeps leaders up at night.

Legacy PAS systems
Straight-through processing gaps
Distribution digitization
Fraud and leakage
Data debt for AI use cases
Solutions

How Relic engineers the answer.

Modern PAS integrations

API layer over legacy Guidewire/Duck Creek estates.

Underwriting copilots

Submission triage, appetite match and reference cases.

Claims automation

Damage assessment, fraud detection, subrogation prediction.

Agent & broker portals

Modern quoting, self-service and commission clarity.

Technology stack

Modern building blocks.

GuidewireDuck CreekSnowflakeDatabricksOpenAISalesforceAWSAzure
Digital transformation journey

From assessment to scale.

1
Assess

Digital maturity, compliance posture and value-stream mapping.

2
Envision

Signature experiences and platform blueprints tied to business KPIs.

3
Build

Modern platforms with governance, security and observability by default.

4
Scale

Adoption programs, FinOps and continuous product evolution.

Enterprise solutions

What we typically deliver.

AI copilots for domain experts
Modern data platform + governed self-service BI
Zero-trust identity and access modernization
Cloud-native core platforms with regulatory guardrails
24×7 managed services and SRE
Future trends

What's next in Insurance.

Embedded insurance
Parametric products
Autonomous claims
Climate risk modeling
Regulator-supervised AI
Customer stories

Outcomes we've delivered.

$28M UW lift
Top-10 specialty insurer

Submissions triage copilot ranks and drafts responses in seconds.

-46% claim cycle
Regional P&C

Damage AI + adjuster workflow rebuilt on cloud-native platform.

FAQ

Insurance questions.

Do you work with Guidewire and Duck Creek estates?+

Yes. We specialize in API layers, modernization waves and integrations over legacy PAS, so you unlock STP and digital without a full core rewrite on day one.

How do underwriting copilots stay within appetite and compliance?+

Models are grounded in your underwriting guidelines, require human approval for binding decisions, and produce audit-ready rationales for every recommendation.

Can Relic improve both underwriting and claims in one program?+

Often yes. We sequence by value, typically submissions triage or FNOL first, then expand to claims automation, fraud and broker portals on a shared data foundation.

What lines of business do you cover?+

P&C, specialty and life. Playbooks differ by line, but the delivery model, senior pods, reference architectures and measurable KPIs, is consistent.

How do you measure success for an insurance transformation?+

STP rate, cycle time, loss ratio movement, leakage reduction and agent/broker NPS, instrumented from the first release.

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